I’ve had a skin reaction to a product, what do I do?

We're sorry to hear about your experience and understand your concern.

If you've experienced a skin reaction by using one of our products, please reach out to us by creating a ticket here or by using the contact form on our website. We take such matters seriously and aim to resolve them promptly.

We strongly advise conducting a patch test on a small area of skin before using the product on your face. In the event of an adverse reaction, discontinue use immediately. We recommend to always review product labels for ingredients and usage instructions to prevent allergic reactions.

Please note, while we aim to address your concerns promptly, we may seek additional guidance from the brand. 

Please understand that we cannot accept opened products for a refund or exchange, but we are committed to finding a solution for you.

We will do our best to resolve any issues you may have as efficiently as we possibly can.