I noticed a duplicate payment, what do i do?

Modified on Tue, 21 May at 9:06 AM

Firstly confirm that the duplicate charge has indeed been processed and that it is not just a pending authorization.
Sometimes, pending authorizations may take a few days to clear from your account. During this time, the duplicate charge may still appear, but it hasn't been fully processed yet.


If the pending authorization doesn't clear or if you're concerned about the duplicate charge, contact your bank or payment provider. They can provide more information about the pending authorization and advise you on the next steps.

If you're still unsure about how to proceed or need further assistance, don't hesitate to reach out to our customer support team or your bank for help and guidance specific to your situation and help resolve the issue efficiently.

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