My order did not arrive. What should I do?

We apologize if you haven't yet received your parcel.

If the item has been scanned as delivered today but it can't be located, this may be due to a rare scanning error. Please allow an extra day for the item to be delivered before contacting us.

If your parcel has not arrived within the expected delivery timeframe, we recommend taking the following steps:

1.    Firstly, check the tracking information provided with your order shipping confirmation e-mail for any updates. You may be asked to enter your postal code to review the full details.

2.    Check with your neighbors or family members to confirm the package was not left with them and look at surrounding areas to confirm if the package was left around the premises.

3.    If you are unable to locate your parcel or have concerns about its delivery, we advise reaching out directly to the courier service handling your shipment. Usually, you can redirect your parcel to a Parcel Shop if the courier had unique issues with delivering to your address. Sometimes a mis-scan can happen and your parcel status may show delivered but it is in fact still in transit.

4.     If you encounter any difficulties or require additional support, please don't hesitate to contact our customer service team by creating a ticket request here, or by going to the contact form on our website.

We're here to help and we understand the importance of receiving your order promptly. We will do our best to resolve any concerns regarding your order and its delivery.